REFUND & RETURN POLICY

Last Updated: 12/04/2025

At Designbycrocodile.com, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Because our products are custom-printed and made-to-order, our policy differs from traditional retail stores.

Please review the following conditions to understand your rights and our process.

1. CANCELLATION & MODIFICATION POLICY

We pride ourselves on fast processing to get your custom items to you as soon as possible.

  • Timeframe: You have 4 hours from the time of purchase to request a cancellation or modification (change of address, size, or design).

  • Process: Please submit your request via our [Contact Page/Link].

  • After 4 Hours: Once this window has passed, your order is automatically sent to production. At this point, we cannot accept cancellations or modifications as the custom printing process has begun.

2. REFUND & REPLACEMENT POLICY (30-Day Guarantee)

We offer a full refund or a free replacement for defective or incorrect items within 30 days of the delivery date. You do not need to return the original item in these specific cases:

A. Eligible Scenarios:

  • Damaged/Defective: The product arrived torn, dirty, wet, or with significant fabric defects.

  • Print Issues: The design is blurry, peeled, off-center, or differs significantly from the website description.

  • Wrong Item: You received the wrong design, wrong product type, or wrong material.

  • Wrong Size (Our Fault): The item tag size matches your order, but the actual measurements differ by more than 1.5 inches (3.8 cm) from our size chart.

B. Non-Eligible Scenarios:

  • Customer Error: We cannot offer refunds if you chose the wrong size, color, or entered an incorrect shipping address. Please review your order carefully before checkout.

  • Minor Variations: Slight color variations due to monitor settings or lighting are standard in the printing industry and are not considered defects.

  • Over 30 Days: Claims made more than 30 days after the delivery date will not be accepted.

3. EVIDENCE REQUIREMENTS

To process your claim quickly and protect against fraud, we require specific visual proof. Please email our Customer Support Team with the following:

  1. Order Number: To confirm your purchase.

  2. Packaging Label: A photo of the shipping label on the package.

  3. Product Photo (Full View): A clear photo of the item lying flat on a well-lit surface.

  4. Close-up of Defect: A clear photo focusing on the damaged or faulty area.

  5. Sizing Proof (If applicable): A photo of the item lying flat with a measuring tape placed over it to show the width/length, along with a photo of the size tag.

Note: For orders with multiple items, please place them side-by-side in a single photo.

Once we verify the proofs, we will issue a replacement (sent to you at no cost) or a full refund immediately.

4. LOST OR MISSING PACKAGES

If your tracking number indicates “Delivered” but you have not received your package:

  1. Check Surroundings: Please inspect your mailbox, porch, garage, and ask neighbors or front desk.

  2. Contact Carrier: Contact your local post office or the carrier directly to verify the delivery location.

  3. File a Claim: If the package is confirmed lost by the carrier, please contact us within 30 days of the estimated delivery date. You must provide:

    • Your Order Number.

    • The verified shipping address.

    • Proof of non-delivery from the carrier (if available).

We will issue a refund or replacement for confirmed lost packages. However, we are not responsible for packages stolen after delivery.

5. REFUND PROCESSING

  • Refunds are processed back to the original method of payment used for the order.

  • Please allow 5-10 business days for your bank or credit card company to process and post the refund to your account.

6. CONTACT US

If you have any questions about this policy or need to file a claim, please contact our Customer Support Team: