PRIVACY POLICY

Privacy Policy - Printcrafty.com
Privacy Policy – Printcrafty.com

1. WHO WE ARE

We are Custoy – A company specializing in supplying fashion items that are made on demand. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

2. WHAT PERSONAL DATA WE COLLECT & WHY

We collect information to provide you with the best shopping experience and to fulfill your orders.

a. Information You Provide to Us:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, and phone number. We use this to process orders and send you shipping updates.

  • Customization Data: If you upload images or text for personalized products, we store these files to print your items.

  • Account Information: If you create an account, we store your username and contact details for easier checkout in the future.

b. Information We Collect Automatically:

  • Cookies: We use cookies to keep track of your cart contents, remember your login status, and analyze site traffic to improve our store.

  • Device Information: We collect your IP address and browser type to help with spam detection and fraud prevention.

3. MEDIA & UPLOADED CONTENT

For personalized (Print-on-Demand) orders, you may upload images to our website. These images are used solely for the purpose of fulfilling your order. We do not share your personal photos publicly.

4. COOKIES POLICY

  • Shopping Experience: If you have an account and you log in, we will set a temporary cookie to determine if your browser accepts cookies. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.

  • Cart Data: We use cookies to remember what you placed in your shopping cart so it doesn’t disappear if you leave the site.

5. WHO WE SHARE YOUR DATA WITH

We respect your privacy and never sell your data. We only share necessary information with trusted third parties to fulfill your service:

  • Payment Processors: Your payment data is securely processed by [e.g., PayPal / Stripe]. We do not store your full credit card details.

  • Shipping Providers: We share your name and address with carriers (e.g., DHL, USPS) to deliver your package.

  • Analytics: We use tools (like Google Analytics) to understand how customers use our site, but this data is anonymized.

6. HOW LONG WE RETAIN YOUR DATA

  • Order Information: We retain order records for administrative, legal, and tax purposes (typically [e.g., 7 years]).

  • User Accounts: For users that register on our website, we store the personal information they provide in their user profiles indefinitely. You can see, edit, or delete your personal information at any time.

  • Comments/Reviews: If you leave a review, the comment and its metadata are retained indefinitely to help future customers.

7. YOUR RIGHTS OVER YOUR DATA (GDPR COMPLIANCE)

Since we serve customers globally (including the EU), you have specific rights regarding your data:

  • Access: You can request an exported file of the personal data we hold about you.

  • Deletion: You can request that we erase any personal data we hold about you (The “Right to be Forgotten”). This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  • Correction: You can update your personal information through your account settings or by contacting us.

8. WHERE WE SEND YOUR DATA

Visitor comments and orders may be checked through an automated spam detection service to protect our site and your transaction security.